My better half Sally has a beautiful house on Gotland where we try to spend as much time as possible when we have time off. It has been a bit tricky to work from there unfortunately since there has been no 3G coverage to speak of. The only tiny bit of connection you’ve been able to get is on the front porch where I spent quite a few nights trying to get work done.
The only problem was that their software for running the modem didn’t work on OSX Lion, and when trying to get support from Telia (or at least a release date for the upgrade) the answers were, to say the least, unsatisfactory.
Fairly quickly I came up with a solution on my own. It was simple and straightforward and just worked:
How To Run Telia ZTE MF820D 4G Modem On Lion
- Open Network Preferences
- Choose the ZTEUSBModem interface
- Set “Configuration” to Default
- Set “Phone Number” to *99#
- Leave “User Name” and “Password” blank.
- Check the “Show modem status in menu bar” checkbox for convenience.
- Click “Advanced…”
- Set “Vendor” to Other
- Set “Model” to ZTE USB Modem.
- Now click the little phone in the menubar and choose “Connect” from the dropdown.
All done. Walter online.
So – I guess my message to the Telia support staff is that I would encourage them to at least check for the most basic solutions first before telling early adopters of their leading edge products that “…there could be a problem…” and leaving them hanging. And I’m not saying this from an “angry customer” point of view, but from a brand point of view. Here is why:
The typical 4G customer who runs to the store to pick up the new ZTE-modem is the same type of person who installs OSX Lion as soon as it comes out. It’s also the same type of person who blogs and tweets about his or her experiences with the product and has high credibility in these matters. These are then the posts and tweets that pave the way for broader masses of consumers. Or put up road blocks. Think of these people as your heroes and treat them as such.
That said, I would highly recommend this particular 4G setup. It’s fast. It has great coverage and… well… I guess those two things are all I need.
This blog is written by Walter Naeslund and has been around since 2007. The blog is about the journey of starting an advertising agency and a sneak peek behind the scenes of what goes on at the Honesty HQ in SoFo, Södermalm. It is also a blog about communication & technology. The blog has gathered almost a thousand posts over the years with several longer and shorter breaks. Welcome and enjoy.