“How Do You Define Social Media?”
I got the question from a client in a meeting the other day: “How do you define social media?” I haven’t thought about that question for a while now since it’s such an integrated part of my reality, both on and off duty, but now that I got the question it got me thinking.
Imagine talking about the web while leaving out social media – what is then left to talk about? To me, the answer was “bad websites”. Social media was a good and necessary word when the non-social web was still kosher, but now, it seems superfluous.
“There Is No Social Media”
I looked at the client for short while before I got up, walked over to the whiteboard, and drew a nice red big fat X over the words “social media” that were written in the middle of a blue mind map. “There is no such thing as social media” I said. “There are just people and places they are”.
As cliché as this may sound, it’s really true. The digital interface is just another interface for people to interact through, and we really need to stop viewing it as a media channel that we can buy with a separate budget post, that is somehow isolated from other posts like PR or advertising.
Online Is Never More Than An Arms Length Away
Social media is dead. And it’s not dead because Facebook died or Twitter died, but because the term “social media” implies that there is also “un-social media”. But the whole digital realm is now social, unless it’s poorly designed.
Also, with the help of current mobile technology, the online realm is never more than an arms length away from the offline one, making even the offline world social. Unless, of course, it is poorly designed.
Time To Raise The Bar
The world has always been social, but social technology made socializing more efficient and raised the bar for all of us. Online and offline marketing efforts that don’t take social technologies into account are wasting massive amounts of budget. If we make communication that nobody wants to share with their social circle, it’s just not good enough.

