It’s been an amazing past couple of weeks! Apart from the clients we already work with, we have now won not one, but two major long running pitches and are now the strategic lead agency for both Stena Metall and Halebop.Stena Metall is a big and extremely competent recycling company. In a world full of greenwashing and wishful thinking, Stena Metall is a company that actually delivers what other companies only talk about. What is charity to many companies is core business for Stena metall, and that’s a communicative truth if there ever was one! We’re also really happy to have the Gothenburg-based agency Stendahls as a partner in this venture helping us with local production, organization of sales material, sales offers and much more (Stena are also Gothenburg-based). Don’t know what we would do without you guys.Halebop is an awesome brand delivering mobile telephony to the young and beautiful people of the underworld (well… of Sweden rather, but you know what I mean…). Halebop is one of the most consequently executed brands in Sweden and one that has THE most satisfied customers in the industry. It’s one of those accounts that just has it all. Thank you for choosing us! We’re really glad to have you as partners. Because that’s what you are – partners – not merely another client. *Love*

In many ways, these two brands are on completely different ends of the scale, but there are also key similarities: they both incredibly passionate about what they do, and they both have genuine communicative true values at the core of their operations. We always talk about finding the communicative truth, and with these brands, we didn’t have to dig deep to find it.

Again, we’re really proud to have been chosen to represent you. We know our competition was tough and that you had plenty of great options to choose from. Thank you! And cheers!

Money is important to us. Control over our life situation is too. But then, how can we possibly accept Internet banks as they are today. How can we possibly think that it’s okay to, say, not be able to get a visual overview analysis of our expenses and incomes? How can we possibly put up with the long and complicated OCR-numbers or basic search functionality? And how is it possible that we have such user hostile login procedures?

I can’t present all my ideas for my perfect Internet banking experience in just one post, but I can show you three examples of what Internet banking would look like if I had my say, and also what I think it will look like in just a couple of years. Here we go!

Facebook Secure Connect

Logging in to your Internet bank today is more or less of a hassle depending on your particular bank, but it’s nevertheless a hassle. Banks have been lagging behind the times here, focusing on security, but not on usability. The market forces will inevitably push us closer to an optimal trade off between security and usability. We see people leaving their bank today, simply because the login security solution is too complex (using USB-hardware for example).

To creatively solve this problem outside identification providers will step in. On of those will be Facebook. Our online identity is contained in our Facebook accounts, our Google Profiles, Twitter accounts and other services that we haven’t even learned the names of yet. We have come to trust them for logging in to other services now, and since more advanced transactions are taking place using this login by the minute (buying major chunks of advertising for example), a need for more secure identification procedures will arise. A second version of Facebook Connect called Facebook Secure Connect will be launched using secure authorization technology and will eventually be adopted by the banks. One bank will lead this evolution and the others will be both inspired and forced to follow.

Facebook will lead the way in this development, but Google will be quick to follow. To compete with Facebook, Google will go on a marketing rampage for secure OpenID and couple with Google Budget Analytics:

Google Budget Analytics

The amount of control you have over your budget and cash flow today at your ordinary Internet bank is really a joke. You get a list of your transactions and not much else. Besides that, it’s also really messy to go back and check out your history. My own bank has recently made it possible to export to Excel XLS-format, but give me a break – XLS? In 2010?

Instead, when you log in to your bank using secure OpenID all transactions will automatically be indexed, fully searchable and categorized. You will be able to analyze your economy at all levels from the very basic (cigarettes, food, rent) to the very advanced with cluster analysis, seasonal trends, forecasts and goal tracking.

In step two, Google will also launch Google Budget Analytics For Business where you can do your books and account distributions more or less automatically. This will kick ass for small businesses.

Facebook’s reply to this will be to enable sharing services where you can share selected transactions and events in your feed, much like what Blippy does today. Come to think of it, Facebook will probably buy Blippy.

Open Banking API

Finally, banks will realize that they are best at doing what banks do, and will hand over interface design and function to the experts. Banks will release secure API-sets to allow third party specialized internet bank companies to connect to their systems. This will in turn open up the market for hardcore competition. Google will be way ahead already and will release Google Bank which will be an big expansion of Google Budget Analytics. Here, they will also have tight integration with Google Spreadsheets, and will also allow for seamless integration with Google Chat, Google Voice and Gmail for interacting with your bank’s customer service.

And what about Apple – the self proclaimed customer experience rulers of the universe? They won’t remain on the sidelines for long.

Man, I wish I had the cash to go into this one myself. Call me if you know any investors who would like to change the world with me on this one.

Update: Interesting link about the poor quality of internet banking (in Swedish).

Yesterday I cleared a desk for our new partner at Honesty who has his first day at the agency today. And this is not just any random guy, but one of Europe’s leading experts on SEO and search marketing, Simon Sundén. As many of you know, I’ve been quite frank in my criticism of the lacking ambition in the field of SEO and search marketing among some of our most famous advertising agencies. This is my and Honesty’s way of showing where our priorities lie.

The biggest challenge in building Honesty has been in recruiting precisely the right mix of people for the partner management team. I knew early that it would take six people to get this to work properly: two top creative directors, one great client director, and two very advanced digital marketing experts. Simon is one of the two in the latter category, and the next one will be presented within a few weeks. How do you get people like this? You make them equal partners. Period. I other words, they are all as much Honesty as I am. I love it!

All in all I’m just very excited about this and am looking forward to the next presentation already!

Oh, and don’t forget to fan us on Facebook! It’ll be fun!

We got a great article in Dagens Industri this morning by the way. Don’t quite understand the headline (Facebook is really only ONE interface to the world of many), but well written in every way. From what I can tell, the article can’t be found online, so pick up a copy of Dagens Industri if you feel like reading it.

Thanks to all for your interest in yesterday’s post about Forsman & Bodenfors, Svenska Kyrkan, and Google. It led to many interesting conversations both in the comments of the post, on Twitter in my email inbox, on Facebook, and over the phone. Wasn’t quite prepared for that kind of response. So, thanks!

Today I want to talk to you about something else. I want to talk to you about clients. Because even though it is our responsibility as consultants to provide know-how and ideas, clients also need to take their share of responsibility. In short – everybody needs to do their job.

Yesterday I met a prospective client who had great knowledge and understanding of communication and the internet. He almost cried over how he had to actually teach his expensive consultants how to do their jobs. Clients such as this one are a pleasure to meet, and the projects with them always turn out great. They have passion and they understand their role in a successful project.

But sometimes… just sometimes… you bump into something dark and completely different. Let me tell you one of these stories:

On one April morning earlier this year I sat on the balcony with at cup of coffee and a copy of Dagens Nyheter in my hands. I started reading about a topic that I have a particular interest in – computers and learning. The project described in the article is called Skolwebben (The School Web) and is intended to be an information hub for teachers, students, and parents alike. A great idea to be sure! The internet could be an amazing tool to move
learning into a whole new era, but only if competence and ability is
blended into the mix. Here, this didn’t happen.

As I continued reading,  I almost choked on my coffee. This project took on enormous costs. 17 000 000 SEK was poured into the project which was to be carried out by TietoEnator. For anyone of us who has ever worked with communication systems 17 000 000 SEK is a huge sum. For that kind of money we could create amazing strategy, amazing tactics, and amazing implementation. The money would be put into streamlining efficiency for the users based on their actual behaviors, and would be built on open source technology. But this is not what TietoEnator does. Instead, the produce a buggy, complicated and expensive system, hated by teachers, students, and parents alike. From what I could tell from the article in Dagens Nyheter, the project was on it’s way to the garbage can and would then be restarted from scratch.

There is plenty to read about this project and you can find much on Google. Try for example this search. But be prepared to get upset.

As I was sitting there on my balcony, I felt I had to do something. I picked up my computer and wrote an email to Anette Holm, the IT-director of Stockholm City, and also the person who had been commenting the story in Dagens Nyheter, explaining to her my ambition to help out. I told her that I would put mine and my agency’s resources at her disposal to figure out how to turn this catastrophe into something useful. I offered to do it for free*(see edit below).

When I received her answer I had to read it over and over five times before I could believe what it said. I could have understood if she wasn’t willing to involve a new agency into the project, but I had never expected this. It was just too much. Here is the email:

“The School Web is not primarily a matter of communication. Thanks for your offer, but I don’t see the need.” I read in the email.

Not primarily a matter of communication! What?!?! Suddenly it didn’t seem so strange anymore that projects governed by this kind of thinking would make communications projects crash, and take 17 000 000 SEK of tax money with them in the fall. How could anyone with the title of IT-director even write something like this, apparently without flinching? It’s almost Kafta-like.

I sat there looking at the email for a while, trying to figure out what to do with it. It just felt so hopeless. I printed the email and posted it on my wall for while see if I would eventually figure this out. “Not primarily a matter of communication…” echoed in my head. What is it a matter of then? If not communication?

A client like Anette Holm is one that I wouldn’t take on. Good projects can’t emerge from somebody who’s philosophical view of the internet doesn’t include the word communication. I would recommend you all not to take on such projects either. Eventually, we’ll get the clients we deserve, and our clients will get the brilliance they deserve.

Excellence is a business of ideals.

Edit:
FYI, here is a link to the email I sent.

Edit:
The offer was intended as free, though I realize now that I’m looking back at the email that it could possibly have been interpreted otherwise, as commenters “vän av ordning” and Magnus Nilsson have rightfully pointed out. The main point however, is not whether or not we actually did offer our services for free, but that Anette Holm’s thoughts on the project were that “…the school web is not primarily a matter of communication…”.

If they only knew what a great idea they really had! Forsman & Bodenfors just came up with a new site for Svenska Kyrkan (The Church of Sweden) where you can submit your prayer to the site. The prayer is then keyworded on the site so that you can find other prayers on the same topic.

What makes this idea so great is that it suddenly makes The Church of Sweden relevant for a vast number of current topics like swine flu or economic crisis. Just like the church is relevant across a broad spectrum of topics in real life, it becomes equally relevant online. It also produces thousands of pages with relevant cross links. Brilliant.

Unfortunately this is also where the brilliance ends and it becomes apparent that Forsman & Bodenfors haven’t understood what a great idea they really had. Why is that? Well – much of the power of this idea, say a potential 20-50% of visits to the site, comes from the fact that the church becomes a relevant hit on Google for so many different topics. Or would have become just that, if they would have been at all visible to Google. And they aren’t, simply because F&B don’t know Google. Forsman & Bodenfors have chosen Flash as their technology for this campaign, which in it’s standard form isn’t indexable by Google. And they haven’t done any of the standard workarounds to make it so. To Google, this looks like thousands of identical and uninteresting pages with different names. Google looks at it, scratches it’s head, and throws all of them in the garbage without indexing anything. Let alone indexing on a wide variety of topics.

You can see above what the site looks like. You can see the selected prayer in the middle with keywords in different colors and the share buttons. Pretty, but utterly useless from a Google perspective. Because if you take a look at how Google sees http://svenskakyrkan.se/be, this is what Google sees:

Google sees three pages instead of the potential thousands. One containing the main page containing the Flash file, the Flash file itself described with this beautiful text: “txt Header instructions txt1 txt2 txt3 txt4 Header instructions txt Header instructions txt txt Lorem ipsum. Lorem ipsum dolor sit amet, …”, and the fail page “the prayer doesn’t exist”.

In plain English this is a complete failure, and an awesome display of the problem most agencies are facing – they are smart, but they live in the past.

Besides the Google perspective, there is also the perspective of user behavior. Users want intuitive interaction. It is not intuitive to use an embed-code to embed text. For video, there is a purpose for the embed code, but for text? No. People naturally want to be able to copy and paste the text directly, preferably with links and colors and everything. That way we also get relevant links all over the web linking back to the Church of Sweden site on relevant topics. THAT would have been brilliant.

Conclusion – This is really an excellent idea, but the excellence is there by mistake, and is not taken advantage of at all simply because of lacking knowledge of basic SEO. It’s really sad. Especially since it would have been so easy to solve by using DHTML or even underlying indexable content.

One thing puzzled me though. How could something like this receive thousands of entries? Truly a mystery. At least until I switched on the television in my hotel room and saw television commercials for the internet campaign! Advertising for… advertising! What on earth?! To get traffic to the site you try to buy this traffic with television dollars?! A site like this one should get at least 20-50% of its traffic via search, which would have been free, self regenerating, and incredibly easy to achieve.

Suggestion – (Hi friends at F&B, I know you’re reading this and you know I love you, but I HAD to write this, since it’s such a great example to learn from. Please accept my free advice here as a return favor).

What if you would have used existing and established services such as Facebook status updates and Twitter posts (#whatever) to complement your web interface as a way to input prayers?  And an email adress (spam filtered of course) and an SMS-service (free of course)[edit: they have SMS-input]? What if your output of the prayers would have been much more flexible, mashable, widgetized and projected at the churches of Stockholm? Or whatever. Make it bigger. Give it presence.

But more than anything – learn SEO. Optimize that thing! Optimize it! Because really, what you came up with, apparently without realizing it, was a really good idea! You have great brains! But by implementing it the way you did, you created a bomb without a fuse.
For some reason, this image comes to mind.

Yeah, we're down with social media.

[Edit: Article about the site in Swedish: ]

Simon Sundén’s presentation on SEO was one of the best presentations of the entire SSWC-conference. Despite the fact that there was no projector for him to show his prepared presentation on, he still managed to present this fairly technical topic really well.

Now his presentation is translated to English and presented on Slideshare. Oh, how I would love for all marketers in our country to watch this, and perhaps even book a lecture with Simon. It would make my job so much easier.

Enjoy:

Contrasts are what make life interesting. Yesterday I woke up here:

…from the sound of sheep walking around outside my tent. Today I woke up and threw myself into a cab to Arlanda to fly off to Oslo and Strömstad for the Bring Dialogue Conference ’09.

When I got here I realized I’d be staying here:

…at the luxury spa resort in Strömstad. Slightly different from camping – haha! It’s actually even nicer than what the picture shows.

But conferences are all about the people. The people at Social Web Camp were the elite of social media – almost like Sweden’s own R&D-department of digital communication. Here we have a similiar number of people from the business elite (at least from what I can tell so far). Probably as smart, as passionate, and as creative, but in slightly different fields. Also, we have some amazing speakers like Kjell A. Nordström, Micael Dahlén, Magnus Lindqvist, and Jan Bylund. Only to name a few. (Note that all but one are striking the same knuckles-in-chin-pose).

And then I haven’t even begun talking about the shellfish buffet that is planned on Koster for tommorow night.

Those of you who attended my session at the Social Web Camp got to see a preview of the talk I’m doing here. Stay tuned for Slideshare presentation that will be posted shortly. I’ll be discussing the evolution of gossip, good, and evil, draw parallels to social media, and also present thoughts on strategy for approaching this new breakdown of brand privacy.

See you soon!

The mini bus died. All of a sudden we feel the stench of burnt clutch, and minutes later everything just stopped. But more on that later. First a brief report on the highlight of the year so far for me – The Sweden Social Web Camp!

Anyone who has ever read Ayn Rand’s epic novel Atlas Shrugged will understand what I’m talking about. In the novel, the most talented, creative and productive people gather in what they call Galt’s Gulch to get away from the world of politics, envy and empty words. This event was just like that. Everywhere you turned you could talk to intelligent and interesting people with a ton of knowledge in different areas. Rarely have I enjoyed a conference this much! Sleeping in a tent was the final and perfect touch to the weekend.

The entire Saturday was filled with sessions on all kinds of topics related to the social web – most of very high quality. One of my absolute favorites was SEO-expert Simon Sundén’s talk on SEO.

But the most valuable aspects of SSWC was perhaps after all the informal interactions taking place all over the island. I could name several here, but notably Dan Carlberg of Bloglovin who is one of the brightest people I’ve met. I picked up a bunch of great ideas and hopefully contributed with a few. Check out #sswc on Twitter to tap into the conversation.

And what about the van? Well – no trip is complete without failure, right? Ours came when our van broke down on the way back to Stockholm. With a smoking clutch the van died just outside of Norrköping. After hitching a ride with one of Simon’s friends, we got on the train in Nyköping. And that’s where I am right now, writing to you.

Thank’s to all involved for an amazingly successful weekend, and a special thanks to Thomas Wennström who put it all together for us!

Finally we’re away. After picking up coffees at the wonderful Mellqvist Coffee Bar (best coffee in Stockholm?) We’re headed for Social Web Camp in the south of Sweden to camp out on an island with 280 of Sweden’s top experts on digital communication. For a country the size of Sweden, this means that “everybody” is coming. And when I say camp out, I mean it in the literal sense with tents and everything. Very analogue.

Instead of going with the two mothership “Twitter-buses” we took our own mini pirate ship and headed off. After a few cancellations we ended up with a mini-bus and only 4 people riding in it. Very limousine-like.

In the back we also have a crate of the best oysters we could get our hands on. Gillardeau, David Hervé Royal Cabanon, Ecaille d’argent and La Fosse. And a bottle of Joseph Perrier Vintage 2003 to go with it. If we’re going to sleep in a tent, at least we’re going to eat well.

This is going to be very exciting. Stay in touch for the latest updates, and don’t forget to follow everything on Twitter at #SSWC.