by Walter Naeslund on December 17, 2009
I‘ve always been interested in economics, because economics is a great way to model, measure and understand human behavior. In a TED-talk I watched over a bowl of indian curry (I got stuck alone in the office over lunch), Loretta Napoleoni explains the economics of terrorism and how it relates to the economics of the rest of us. One thing that caught my interest was what she refers to as rogue economics, where politics looses control of the economy, and the economy becomes a rogue force. Rogue economics “always lurks in the background” as she puts it, and “comes back in times of change…such as globalization”. This is not surprising. Politics is a system, and systems always take time to adjust to disturbances. In the meantime, the disturbance affects those affected by the system.
This talk made me think – could this be exactly what is happening in our industry right now? That the system that controlled and demanded relevance and results from marketing spend looses control when the world of communications changes rapidly? Could it be that clownvertising is the rogue economics of the advertising industry?

I sat down with a couple of our industry’s most respected names the other day at Le Rouge and discussed this topic. What they said resonated with my hypothesis. They, like me, also saw campaigns like “The Fun Theory” as irrelevant clownvertising where the client is blinded by the blizzard of change, where the strategists are seduced by the “how can we make it viral”-love potion, and where the creatives watch in astonishment as they receive the most delicious candy cane of a brief they’ve ever seen (“just make it fun, ok?”). I haven’t been in the industry as long, but according to my discussion company at Le Rouge, the blizzard of change that came along with the introduction of television advertising spurred similar epidemics of clownvertising in television. “The Fun Theory” is by no means the only famous clownvertising example. To me, the Cadbury’s gorilla falls into the same category, even though “pointless but fun” is perhaps more relevant to a chocolate bar than a $20 000 vehicle. A smaller but more recent example is “The Wall of Sound” for Brothers.
But anyway, back to the question of rogue economics. Because what we DO know about rogue economics is that the system stabilizes over time. This means that pretty soon, it will no longer be accepted to just “go viral” with irrelevant humor, and that a much more difficult task will be put on the plate of advertising agencies. In this new stabilized system, you will have to be attractive (in the literal sense of the word), sticky (in the Gladwell sense of the word), re-shareable, and effective in terms of what you want to achieve (which at the very least requires relevance). This is not easy. It will place enormous demands on the shoulders of advertising creatives and it will – and this is what I love about this change – place less crap in the lap of the consumer. It’s time to step up the game.
[Edit: Consequently misspelled rogue. Sorry about that. Le Rouge probably threw me off.
Thanks Matthieu for noticing.]
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by Walter Naeslund on November 9, 2009

I have a few extra invites here to give away to you wonderful readers of Walternaeslund.com. Drop me a couple of lines in a comment and let me know if you want one. Actually, I’ll probably give priority to pingbacks. Link Love 4 ever baby!
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by Walter Naeslund on November 5, 2009
I love technology, and can’t help myself when it comes to trying out new services and dissecting new gear into the tiniest spec-sheet detail. Most of the time I do this only out of love for technology. Trying out a super unstable alpha or beta of a new service or app is for example usually a huge hassle, with frequent crashes and misery. Google Wave was one such example. When I first laid my hands on one of the Wave sandbox accounts back in July of this year, the thing was just a mess. It crashed all the time and was rather useless. Still, I loved playin with it, just for the sake of the amazing ambition and engineering behind it.
Recently, I started running Wave on my iPhone and natively on OSX (well, not really natively, it’s Gears-powered) via Waveboard. It’s crude, but is sort of works. Running Wave on the iPhone may not be super useful yet, but absolutely necessary if they want it to replace email of course. Or replace any means of communication for that matter. Mobile is not mobile anymore, it’s just a compromise between interface and size in a computer.
But here comes the surprise: A couple of weeks ago, I got my hands on an early alpha version of Google’s browser Chrome for OSX. I expected a horrible unstable shell of a browser, but perhaps some interesting indications of what Chrome will offer us when the first real versions are released. I fired up Chrome and started playing with it. This thing was fast. It was running really smoothly. It was stable. After a while I started using it more and more for all kinds of things, even though it apparently sucks privacy-wise, and Google advices against using it as a browser yet. Despite these flaws and others, such as buggy printing, I can’t help myself. The user experience compared to all other OSX-browsers I’ve tried it just so much snappier. I use it all the time. Can’t wait for a sharp version of this thing.
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by Walter Naeslund on October 28, 2009
I‘ve been trying out an early developers version of Chrome for OSX for a couple of days, and I must say it’s very impressive. In terms of sheer speed and user experience it’s the best browser I’ve tried on the Mac. If only I get some of my favorite add-ons (TreeStyleTabs and ScribeFire specifically), this will be my browser of choice once they’ve fixed some of the privacy issues not yet implemented.
Also, there are some more humoristic bugs, such as this one:

“Your browser is not currently supported?”
Well – I have to give it to them, it’s very considerate to take care of the competitors before dealing with themselves.
Anyway, this looks very promising! Please wrap this product up and send me a copy. It rocks.
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by Walter Naeslund on October 22, 2009
Those stubborn bastards! It took me hours in the live chat with several different support people, a bunch of emails, and even flashing a bit of the famous Walter rage to get the USA-based web hosting service Host Gator to listen. But finally they did. Here’s the story:
I was working on a Wordpress Thesis site that was going to be hosted in two versions (Swedish and English) in two different countries (Sweden and the US) and couldn’t get one of the scripts (TimThumb.php) built in to Thesis to function properly on the American server. The Swedish version, which is hosted on Binero worked just fine. After digging through some documentation and forums, I deduced that the error must be that the mod_security settings on Host Gator were set to tight.
I wrote about this to the people at Host Gator and simply asked them to whitelist these rules for the domain in question. They said that they would love to do that, but not if they hadn’t seen the error triggered in their logs. In other words – they refused. I got a bunch of answers from them, here is one:
(5:36:34 AM) Nathan Mo: I’m sorry but I’m unable to confirm this issue for you. We do not provide support for third party scripts.
After a few hours of fruitless nagging I got a bit pissed and wrote this:
With one install (at Binero.se in this case, but it works equally well at other hosts) we get the desired results. At Hostgator we do not. To me, having spent 8 years in an institute of technology, this is an equation with one (1) unknown. Just because we can’t see the unknown (that’s why we call it an unknown) doesn’t mean we cant deduce it from said equation. I can’t help you with your methods of debugging, but I CAN help you with deduction.
(Ok. I really “only” spent 4,5 years at LiTH, but exaggerated for effect).
Finally I get this answer:
I whilsted your domain for those three mod_security rules. That should not make any change because I can see from the logs that the domain has never triggered those rules.
So… finally I got them to do what I asked them to do from the beginning. Did it work? Drumroll…
…BOOM. Everything fallls into place and works perfectly. Only with about a day down the drain because of the stubbornness of Host Gator support staff. In the end, courage to try things will prevail.
(Ps. If reading this as a tutorial, don’t forget to set cache permission to 775).
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by Walter Naeslund on October 19, 2009
I got an email this morning from Jung Von Matt Stockholm asking me to check out their new “optimized” site in the wake of the Lowe Brindfors debacle a couple of weeks back. I really don’t intend to take on the role of advertising agency website critic, but since they asked, and since I like the guys at JvM, why not give it a go.

The site is another in the long line of Wordpress installations showing up lately in the advertising world, like Farfar and Great Works for instance. And really – why do anything else? WP has become a kick ass back end. This one is also a very pretty WP-installation design-wise. I’m not absolutely sure about the usability flow for this particular design, but that could be just me.
The reason (i figure) that I got the email however is to check it out SEO-wise. Now – first off, I want to be clear that I am by no means an SEO expert. I am interested, and I do have a solid technical background, but let’s be humble and bring in the real Michael Jordan’s of SEO, because I do pride myself in understanding how to bring in the right people. After consulting one of my favorite SEO-experts Simon Sundén, these are some of the quick pointers one would like to fix, even though this site is playing in a completely different league than the all-Flash agency sites we have discussed here earlier. The following are just examples that popped up after five minutes of analysis and discussion during lunch, but feel free to continue in the comments or hire us for a complete audit.
Just-Fix-It-List for JvM
- No H1’s or H2’s. Only H3’s here and there.
- Non-optimal URL-structure.
- Missing desriptions on many pages.
- Titel on the following pages shouldn’t be “Work”: http://www.jungvonmatt.se/work/?id=69
- There is a sitemap, but the case-pages are missing: http://www.jungvonmatt.se/sitemap.xml
- Lots of old pages 404′d and not redirected: http://www.google.se/search?hl=sv&q=site%3Ajvm.se (Example: http://www.jvm.se/projects/unicef)
That said, it’s still a good effort! Congratulations on your WP-site!
By the way – for those of you who think I hate Flash per se, here is one site which uses Flash very well, and where it is motivated to use Flash (it’s a design hotel). Simon also wrote a great post about this today.
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by Walter Naeslund on October 14, 2009
Just found a “new” bus going door to door from my Sofo apartment to my Noho office. Perfect! Especially considering this mornings blizzard. (Ok. I’m exaggerating). Today is presentation day, and game days are my favorite days. Especially when you know that the keynote presentation on your MBP humbly kicks ass! Today is one of those days.
But, getting there was not without hurdles, and for this is why I would like to pass out a question here that you may have the answer to:
I love Google apps, but I have a hard time making presentations there look good. Slideshare feels like a bit of a hassle, though it might just be me being lazy. I end up back with Keynote all the time, and I hate how we always end up in versioning trouble.
Now, I know you, my dear readers, are the creme de la creme of thinkers and speakers, and would love to hear your opinion – which presentations software/service rocks and why?
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by Walter Naeslund on October 1, 2009
I recently paid some money to use the excellent RSS-reader Fever instead of my trusty Google Reader. It just made my life easier when it came to sifting information. Today, I think I may have wasted my hard earned cash.
The reason is Twingly Channels. I’ve only just started playing with it and will post a more substantial review later. Hopefully later today. But it does look really promising! This is not an RSS-reader but real time aggregation of many sources on a specific topic, called a “channel”. From what I understand it also crowdsources sifting, but I’ll have to get back to you on the specifics. In the meantime, and if you know Swedish, check out Simon Sundén’s excellent first look review of Twingly Channels.
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by Walter Naeslund on September 24, 2009
Here comes a short story on how not to answer customer complaints, a story that I’ve had the benefit to study closely over the past couple of months.
Long story short, my wonderful girlfriend got what we in Sweden call “värdelös service” (worthless service in English) from Elgiganten, a chain of stores selling consumer electronics. She had bought a MacBook there with an expensive insurance program, which Elgiganten didn’t want to honor when the computer died in an accident involving a glass of water. You can read the whole Elgiganten story on her blog. (It’s in Swedish, but hey, that’s why we have Google translate).
Anyway, after being met by rude people all over the place, and finally receiving an SMS where they try to make her pay more than the price of a new computer (!) for the failed repairs…

…she eventually loses her temper and writes the blog post above. But she also tweets about it…

Recently, I’ve had very good experiences with Twitter as a traffic driver. Retweeting of juicy content just works really well to boost a story. And nothing says juicy gossip like bad service. I don’t know why, but this stuff really pisses people off, and makes them really help out with RTs.
And Elgiganten are not there to answer. The closest thing I could find to Elgitanten is this…

…which doesn’t look so good (or genuine) to say the least.
Within a couple of hours, this thing has grown so big that Elgiganten’s head of service posts a comment on my girlfriend’s blog, personally taking responsibility for settling this affair and sorting out what has happened – complete with his phone number (again, foreigners, use Google Translate):
Hej Katja,
Mitt namn är Robert Jensen och jag arbetar som servicechef för Elgiganten. Jag blir uppriktigt sagt ledsen och besviken över att du som kund hos oss har fått en sådan dålig upplevelse. Detta går helt emot våra principer och policy om kundvård inom bolaget. Om du ringer 08-580 866 00 och söker mig och lämnar dina kontaktuppgifter kommer jag att kontakta dig under morgondagen för att hjälpa dig få ett avslut på serviceärendet. Det ska själklart inte behöva gå till såhär, varför jag också kommer att följa upp detta intert så snart jag har all information om ärendet.
Jag beklagar det inträffade.
Mvh
Robert Jensen
Servicechef
Elgiganten
Great response I would say, with one major problem: Being reactive is not a good and sustainable way of working with customer relations. What you (yes, I’m talking to you now Robert Jensen) are experiencing right now is just the beginning. You need to figure out a way to manage how you participate in the discussion about your brand, and you’re among the lucky ones to get an early heads up here. Take advantage of that.
Who did you say your agency was? 
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